Refund & Cancellation Policy

Last updated: July 2026

We want you to be satisfied with your purchase. Because we sell custom digital services, the following policy explains when refunds and cancellations apply.

Cancellation before work starts

If you cancel your order before we begin work (i.e. before we start on your deliverables), you are entitled to a full refund. Simply contact us with your order reference.

After work has started

• If work has started but no draft has been delivered, you may cancel for a partial refund reflecting the work already completed.
• Once the first draft or concept has been delivered, the order is considered in progress and is generally non-refundable, though we will work with you through the included revisions to reach a result you are happy with.

Service not delivered

If we are unable to deliver the Service you paid for, you will receive a full refund.

How refunds are issued

• Approved refunds are returned to your original payment method via our payment processor (Stripe).
• Refunds are typically processed within 5–10 business days, depending on your bank or card issuer.

How to request a refund

Email info@ainextdev.com or message us on WhatsApp at +971 54 202 2955 with your order reference and reason. We aim to respond within 24 hours.